According to a survey conducted two months prior the first coronavirus lockdown in the United Kingdom, high street retailer Richer Sounds ranked as the top high street shop in terms of customer satisfaction, with 95 percent. Household appliance retailer Euronics scored 88 percent, putting it in second place.
Leading high street retailers in the United Kingdom (UK) in 2022 and 2023, by customer satisfaction rating
Retailer, category
Customer satisfaction score
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Customer scores were calculated based on customers' overall satisfaction and likelihood of recommending each store.
* This is the aggregation of several customer surveys, with varying survey counts and dates:
Technology shops: 4,836 respondents, from August to September 2023.
Clothes, shoes and accessory shops: 8,075 respondents in May 2023.
Beauty, health and wellbeing shops: 7,869 respondents in May 2023.
Furniture and homeware shops: 12,252 respondents in September 2022.
Household appliance shops: 4,556 respondents from August to September 2023.
Sport shops, children and baby shops, and DIY and decorating shops were also surveyed, but did not score in the top shops.
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Which?. (November 14, 2023). Leading high street retailers in the United Kingdom (UK) in 2022 and 2023, by customer satisfaction rating [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/
Which?. "Leading high street retailers in the United Kingdom (UK) in 2022 and 2023, by customer satisfaction rating." Chart. November 14, 2023. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/
Which?. (2023). Leading high street retailers in the United Kingdom (UK) in 2022 and 2023, by customer satisfaction rating. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/
Which?. "Leading High Street Retailers in The United Kingdom (Uk) in 2022 and 2023, by Customer Satisfaction Rating." Statista, Statista Inc., 14 Nov 2023, https://www.statista.com/statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/
Which?, Leading high street retailers in the United Kingdom (UK) in 2022 and 2023, by customer satisfaction rating Statista, https://www.statista.com/statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/ (last visited July 22, 2024)
Leading high street retailers in the United Kingdom (UK) in 2022 and 2023, by customer satisfaction rating [Graph], Which?, November 14, 2023. [Online]. Available: https://www.statista.com/statistics/485020/united-kingdom-uk-best-retailers-rated-by-customers/
